THE PRODUCT I RECEIVED LOOKS DIFFERENT TO THE IMAGE ON THE WEBSITE
All product images on our website are as accurate as possible, however due to the inconsistency of monitors and screens, colour tones and shades may not be exact to the product.

WHAT SIZING FORMATS DO WE USE?
All sizes shown on our website are UK sizes.

PRICING
DO WE PRICE MATCH?
We don't price match we do have regular offer on throughout the year including sale offers and regular reductions on different items. Please check the website regularly stocks may be limited!

ORDERING
CAN I ADD ITEMS TO MY ORDER?
In general once an order has been placed and payment validated the order cannot be changed or items added. You will need to order separately and place another one.

WHAT HAPPENS IF THE PRODUCT I ORDERED IS NOT IN STOCK?
We will inform you via email or by telephone with an indication of the availability date. If this situation occurs we will dispatch your order as soon as we receive the product!

HOW CAN I CANCEL AN ORDER?
To cancel an order before it's dispatched please contact us ASAP, and make sure you have conformation of this. If the order has already been dispatched you may return it, but please check the Terms and Conditions first. Once goods have been personalised an order cannot be cancelled or refunded.

CAN PERSONALISED GOODS BE EXCHANGED?
Please Note: All personalised product cannot be exchanged so please ensure to order the correct size when purchasing. If however, the product is later deemed to have a fault of manufacture your statutory rights remain unaffected, and we will be pleased to offer a refund or exchange according to your wishes, as is normal procedure.

RETURNS AND AFTERSALES SERVICE
CAN I RETURN A PRODUCT IF I'M NOT HAPPY WITH IT?
Yes, if you find that the product is unsuitable please return it in its original condition unused with all packaging and tags intact within 14 days of purchase for either refund or exchange. If goods are deemed faulty and we don't have your first choice of Exchange or Replacement a Refund will be given. We do not offer a free returns service, however if you return items for replacement, we despatch the replacement goods to you free of charge.

Please return the order to:

RETURNS DEPARTMENT
Pitchside Leisurewear
Unit 25 Cwmdu Industrial Estate
Fforestfach
Swansea
SA5 8JF

Most importantly we suggest you use a recorded method of carriage to return the goods to us (check which is appropriate with carrier). We cannot be held responsible for items lost or delayed in transit on the way back to us.

WHAT HAPPENS IF THERE IS A FAULT WITH A PRODUCT?
If you find a fault has occurred with a product please return the item preferably in a clean and dry condition.
Make sure you include a covering note with your name/address/contact telephone no. or email address, clearly explain the reason for return along with the outcome you would like (Replacement, Exchange or Refund). We endeavour to deal with returns within 3-5 working days on receipt of the goods; however this may extend at busy times of the year. Most importantly we suggest you use a recorded method of carriage to return the goods to us (check which is appropriate with carrier). We cannot be held responsible for items lost or delayed in transit on the way back to us.